Medical & Recreational Cannabis Store Toronto -Grasscove

Ordering Guide & FAQ

Updated: August 23rd 2021

How to Place an Order
Browse through our shop and add items to your cart to start your order! Once your order is placed you'll recieve a confirmation email and your order number! After your payment is recieved you'll earn grasscove points which you can redeem to save on your next order.

Payment Methods

After your order has been placed you'll recieve your order number and instructions for payment. We accept interact e-transfer, cash BTC and ETH as valid payment options! In order to pay by cash you will need to submit a driver's licesnse image to verify your identity. For BTC and ETH payment options please contact us at info@grasscove.net


Our Service Time and Location

Customer Service: Monday – Saturday (2PM – 6PM EST).

We Ship Canada Wide: All orders that require shipping will be processed within 1 day. Placing your order before 7PM ensures it will be shipped the same day!

Orders are shipped everyday including weekends and tracking codes will be provided.


Our Delivery VS Our Shipping

GTA Express Same Day Delivery is conducted through our delivery team to the following cities: Toronto, North York, Scarborough, Etobicoke, York, East York, Pickering, Mississauga, Vaughan, Richmond Hill, Markham, Ajax, Thornhill, Unionville, Brampton, Woodbridge, Stouffville, Kleinburg, Whitby, Oshawa.

Shipping is processed through Canada Post and is available Canada-Wide including the GTA.


Order Incorrect?

If your order is incorrect please take a picture / video and email it to us at info@grasscove.net. Our team documents all orders before shipping so we can investigate further to solve your issues!


Receiving Store Credit

Please email info@grasscove.net with a summary of your issue along with images / videos within 48 hours to be eligible for store credit.


Save with Grasscove Tokens!

Grasscove points are not earned on orders where points and coupon codes are redeemed:

  • Grasscove Points are earned on every dollar spent. You can use them to save on future orders.
  • Coupon codes will prevent you from earning points.
  • You can only redeem a maximum of $50 worth of points (1000) per order

POINTS FAQ:

  • Every dollar spent is converted to points. Spending $600 will earn you 600 points.
  • Redeem 20 points to save $1. (100 points = $5 off)
  • Points can only be redeemed once you have a balance greater than 100 ($5).
  • Sale items and promotions will still earn you points.